The majority of Shopify users are not web developers, coders etc. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. We did work with the options app and they have been very very helpful. This is opposite of what OTSB suggests on their site. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. I am happy to provide a previous positive review AFTER this has fixed! I would advise anyone considering an OTSB theme to hold off. We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of! I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update.
#Textwrangler theme update#
We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT? No thank you!!! What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify! The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem. I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.
Even on the product pages the options are all out of order!
So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. Never had an issue, questions were answered timely, and no problem with previous updates.
I did a lot of research and selected OTSB for our theme choice.
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